Deliciously Decandent
Bespoke Cakes for
Weddings, Celebrations
and all types of Occasions

Find us on Facebook & Instagram
Tele: 07841 423099
Orders and Cancellation Policy. 
 
Price for cakes are on application. Due to the nature of making a bespoke cakes, two different cakes of the same size could be different prices due to the level of work and detailing required. 
 
A 50% deposit is required on booking to secure your date with the remainder on collection. Delivery may be available, please ask, delivery is free within Darlington, small charge per mile outside of Darlington.  
Wedding cakes include delivery and set up at your venue within the quoted price, with a small charge for venues outside of Darlington based upon mileage. 
 
Celebration cakes should be ordered at least 1 month prior to date required, wedding cakes at least 2 months. I do sometimes have short notice availability, however, this service may sometimes incur a small charge, (if busy), so please do ask. 
 
I may be able to make some changes to your order, if requested at least 48 hours before booked date, after that, changes may not be able to be made. 
 
I have a no cancellation policy 5 days before booking date (as work will have started), and will incur loss of deposit. Any cancellation 24 hours or less prior to booking will incur the full cost of the cake. Full price must be received before/at time of delivery or collection. 
 
The Cake. 
 
Please double check the spellings of any names, etc, sent for the cake as I cannot be responsible when incorrect spelling has been given. 
We cannot guarantee an exact replica of any cake but we will do our best to make it so. Where colour swatches are provided we will do our best to match as close as we deem possible. Exact colour matches are not guaranteed. 
 
Please ensure that any dietary requirements or allergies are discussed at the point of booking. Please be aware that cakes are made in a home kitchen that does use contain milk, nuts, egg, gluten and other allergens. I cannot guarantee that any cake is completely nut free, however, will make every effort to do so. No other items will be made at the same time as any allergy or free from cake to avoid cross contamination. 
Tiered cakes will contain plastic dowels in order to support the tier above, These must be removed prior to cutting and serving the cake.  
Usually all items on a cake will be edible, however, occasionally there will be non edible items such as cake lights, etc, Any non edible items on the cake will always be easily removed and will be detailed on collection or delivery of the cake. 
 
Fresh flowers are not included in the price of any wedding cake design. If a wedding cake is to be dressed with fresh flowers these are to be provided by your florist.  
 
NB. Please note some flowers are not suitable for use as a cake decoration. Ask your florist for details regarding toxicity. We cannot be liable for any contamination to our food product that may arise from their misuse. We recommend that your florist lease directly with us to confirm detail about the size of cake being dressed to avoid any miscommunication. 
 
Please refer to the Cake Care Instruction you will receive with your cake for storage etc of your cake. 
 
We reserve the right to use images of your cake for any form of advertising. 
 
All designs and intellectual property rights remain the property of Sweet Art Cakes. 
 
Delivery/Collection. 
 
When delivering to a wedding venue, we will contact the venue in advance to arrange a mutually convenient time for delivery. If we set up the wedding cake we shall take a photograph of the cake before leaving and, where possible, obtain a signature from the venue confirming the cake has been received in good condition. Should the venue need to set up the cake themselves we shall explain how the cake is to be displayed and where possible obtain a signature to verify we have done so. Once the cake has been delivered we are unable to accept and liability for any damage sustained to the cake thereafter nor any failure to follow the instructions provided. 
 
Complaints. 
 
Both Parties agree to not post any negative information about the other arising on any online forum or website without providing advance written notice of the intended content thereof, and providing the other party with a prior opportunity to resolve any issues between the parties amicably. 
Complaints regarding the decoration of celebration cake can be easily repaired so errors of this nature must be pointed out upon delivery/collection so as to give us the opportunity to correct them. 
 
Once payment has been handed over this confirms that decoration is as requested and no further claims can be made 
.  
In the unlikely event of an issue with your cake, once it has been cut, please return the cake within 48 hours, in it’s entirety to ensure I am able to fairly identify any issue. 
 
I am unable to accept any liability for the cake if another person has tampered with it, therefore, if something is broken/incorrect, please ensure it is returned to me to rectify. 
 
By ordering, you are agreeing to these terms and conditions. 
Please do not hesitate to ask if you have any further questions.